Terms and Conditions & Privacy Policy

Terms & Conditions – Craddock Precision

Thank you for being a customer!  Craddock Precision is dedicated to complete customer satisfaction.  If you place an order with Craddock Precision, you ACCEPT these terms and conditions.  Please read them carefully.

Product Descriptions on Our Website
    We do our best to post accurate and error-free descriptions on our website.  However, we are human and thus errors will be made from time-to-time.
    Craddock Precision does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.  If a product offered by Craddock Precision itself is not as described, your sole remedy is to return it in unused condition.
    We reserve the right to refuse any order including but not limited to orders for items with errors in the description, title, or price.  In the event that we cancel an order, we will not charge the customer's credit card or we will return the money if we did charge the credit card.
    If an item's description contains an error such as incorrect price and a customer orders one, we will not ship the order without first contacting the customer.  If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will not bill the customer.

Warranty
   Warranty covers our craftmanship and accuracy.  Any alterations by yourself or a 3rd party will void your warranty.  We expect all of our barrels to hold sub-MOA (in most cases with match grade ammo sub half).

Return Policy
    Due to the expense incurred by returns, we make every effort to insure your order is shipped accurately and the product meets the standards of our advertising.  If a return must be made, please note the following policies:
    No returns will be accepted after 30 days of the delivery date.
    You must first call to get a RMA # before returning any merchandise.  Failure to do so will result in your return package not being accepted.
    Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error.  If the incorrect product was shipped by our error, a call tag or return shipping label may be issued to return the item.
    All returned items must be returned in the same condition in which we sent them.  Craddock Precision reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
    IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns.  Be sure to include all current contact information, i.e., name, address, daytime phone number, email address and copy of invoice.

Order Cancellations
    If the timeframe has exceeded your original quote and you would like to cancel, you will receive 100% refund, no questions.  Sometimes in this industry things happen beyond our control and we certainly understand if you prefer not to wait any longer.  
    For all other cancellations, we invest time and money in every order placed as soon as your payment is processed (our automated processes begin immediately after the order is placed).  For this reason and since there is work involved internally with canceling an order, all orders canceled for any reason will be charged a 15% cancelation fee.  By placing an order with us (online or by phone), you agree to pay a 15% cancelation fee (maximum fee of $25.00) should you decide to cancel your order for any reason.  Additionally, if a credit card was used for the order, your refund will be minus 3% credit card fee as well as the cancelation fee.  This fee is charged even if you cancel immediately (within seconds) after placing the order.  Please be sure of your order, and its accuracy, before you place it with us.  We do not like to charge a cancellation fee and apologize for having to do so, but it is necessary when cancellations occur.

Changes to your Order
    No changes can be made to an order after it has been placed as it relates to items ordered or quantities ordered.  Be sure your order is correct before you hit submit.

Refunds
    Refunds will be issued in the same manner in which the original payment was made.
    Credit Card refunds are subject to a 3% return fee.
    Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the item to you.  No exceptions.


Refused Packages
    Refused packages will be subject to the return shipping charges.  In the instance where the delivery of an order was refused is to be refunded, the refund will be minus the original shipping charge, the return shipping charges and the restocking fee. Thank you for your understanding of this policy.
   
Pricing Statement
    All prices are subject to change without notice.  We are not responsible for typographical errors or technical glitches which may occur.  
    Sale prices - If an item you previously purchased within 30 days goes on sale at a lower price, you can receive a credit for the difference towards a future purchase.
   Please follow all Federal, State, and Local laws regarding the purchase, installation and use of all firearms components.

Customer Service
Phone number:  309-365-2234

Contact:  bunny@craddockprecision.com

paul@craddockprecision.com


Billing Address:  PO Box 77, Lexington, IL  61753


Shipping Address:  414 S. Grove St, Lexington, IL  61753

 2 Ways to Place Order Your Order(s)
    Order online at www.craddockprecision.com
   

    Call us at 309-365-2234 to place your order

Accepted Forms of Payment
Visa
Mastercard
Discover
American Express
Cashier’s checks
Money orders

NOTE – If you are making payment with credit or debit card, please understand Craddock Precision will take no responsibility for any overdraft charges associated with the transaction; this includes any charges associated with processing errors, etc.

Shipping Information
    ALL items on an order will ship to the shipping address on the order.  If items need to be shipped to separate locations, then they should to be placed on separate orders with the specific shipping address for each order.
    All orders are shipped FedEx Ground or USPS.
    Please allow and plan for delays during high volume periods as these can change drastically.  We ship to the USA only.  
    Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.
    Free shipping offers only apply to the continental 48 states.  No free shipping to AK and HI.  If an order that contained free shipping is returned, a 15%restocking fee will always apply in order to cover the shipping costs we incurred.
   If you would like us to combine shipping on multiple orders, please make this clear at the time of placing your order.
    Please inspect your order as soon as it is received.  If something is missing from your order, this will need to be reported within 5 days of the order being delivered.  Just call or email us with your name, invoice # and what is missing.  Please note we may not be able to assist with missing items that are not reported within the 5-day time frame of delivery.
    Craddock Precision will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.

Copyright
   All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Craddock Precision or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Craddock Precision and protected by U.S. and international copyright laws.
   All software used on this site is the property of Craddock Precision or its software suppliers and protected by United States and international copyright laws.

Privacy   
   At Craddock Precision we will not sell, trade, or share your personal information with anybody.  Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
   When you provide us your name, e-mail, phone number, address, credit card number, or bank account number, you can be assured it will not be shared with anyone that doesn’t need it to process your order.
   Our Web site may contain links to third party websites. We are not responsible for the privacy practices of any other party.
   Craddock Precision has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page.
   By using this Site, you signify your acceptance of this policy.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Craddock Precision
P.O. Box 77
Lexington, IL  61753
309-365-2234

This documented was updated 7/10/2017.